Refund policy

OVERVIEW
We want you to be happy with your purchase from The Collector's Workbench. This Return and Refund Policy explains how returns, exchanges, and refunds work for orders placed on collectorsworkbench.com.

RETURN WINDOW
You may request a return within 30 days of the delivery date shown on your shipping confirmation. Requests made after 30 days will not be eligible for a refund or exchange.

CONDITION OF RETURNED ITEMS
To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Items that have been opened, used, or damaged after delivery (other than damage that occurred in transit) are not eligible for return.

HOW TO START A RETURN
To start a return, contact us at wiscarl@aol.com or by phone at 920-840-7257 with your order number and the reason for the return. Because some orders are fulfilled by a third-party fulfillment partner, please contact us directly rather than the shipping carrier or any third party listed on your package - we will coordinate the return or exchange on your behalf and provide instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement, exchange, or refund at no additional cost to you.

RETURN SHIPPING COSTS
For returns due to damaged, defective, or incorrect items, we cover the cost of return shipping. For returns made for other reasons (such as a change of mind), the customer is responsible for return shipping costs unless otherwise noted at the time of purchase.

REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.
Shipping charges for the original order are non-refundable, except where the return is due to our error or a damaged, defective, or incorrect item.

EXCHANGES
If you would like to exchange an item for a different size, style, or product, please contact us at wiscarl@aol.com. Exchanges are subject to product availability.

NON-RETURNABLE ITEMS
Items marked as final sale, clearance, or otherwise noted as non-returnable at the time of purchase are not eligible for return or refund, except where required by law or in cases of damaged or defective products.

CONTACT US
If you have any questions about this Return and Refund Policy, please contact us at wiscarl@aol.com or by phone at 920-840-7257.